Legal

Refund Policy

This Refund Policy outlines the terms under which payments for Garc Game Inc services may be refunded.

Last Updated: July 2026

1. Overview

Garc Game Inc provides custom game development services that are tailored to each client's specific requirements. Because every project involves dedicated creative and technical work, this policy explains clearly when refunds apply and when they do not. By engaging our services, you agree to the terms below.

2. Project Deposits

Every project begins with a non-refundable initiation deposit (typically 30–50% of the quoted project value). This deposit covers requirement analysis, game design documentation, resource allocation and scheduling. The deposit is non-refundable once work has commenced, or once 48 hours have passed after payment and pre-production tasks (planning, documentation, team allocation) have begun.

3. Milestone-Based Payments and Refunds

Larger projects are divided into milestones. Each milestone payment covers work completed and delivered for that milestone:

  • Payments for approved and accepted milestones are non-refundable, as the deliverables for that stage have been completed and handed over.
  • If a milestone is not yet started and you cancel in writing, any payment made for that upcoming milestone will be refunded in full within 10 business days.
  • If a milestone is in progress at the time of cancellation, we will refund the unspent portion of that milestone's payment after deducting charges for work already performed (prorated at the agreed project rate).

4. Cancellation by the Client

You may cancel a project at any time by providing written notice to info@garcgameinc.com. Upon cancellation:

  • Work stops immediately upon receipt of the cancellation notice.
  • All completed and paid-for deliverables (source files, art assets, builds completed up to that point) are handed over to you.
  • Refunds, where applicable, are calculated according to Section 3 of this policy.

5. Cancellation by Garc Game Inc

In the rare event that we are unable to complete a project due to internal reasons (technical infeasibility, resource unavailability, or other circumstances beyond our control), you will receive a full refund of all payments made for work not yet delivered, processed within 10 business days of cancellation.

6. Non-Refundable Items

  • Initial deposits after work has commenced (as described in Section 2).
  • Payments for milestones that have been delivered and approved.
  • Third-party costs incurred on your behalf (software licenses, asset store purchases, store developer accounts, plugin licenses, advertising fees, etc.).
  • Completed hourly-based consultations, design reviews and QA reports.
  • Post-launch support and maintenance fees for months already utilized.

7. Change of Scope

Requests to significantly change a project's scope, platform or direction after development has begun are treated as new work and are covered by a revised agreement and quote. Such changes do not qualify for a refund of amounts already paid for previously agreed work.

8. Late or Non-Payment

Projects may be paused if payments are more than 7 days overdue. Refund eligibility is not affected by pauses caused by late payment; however, work already completed remains payable.

9. How to Request a Refund

To request a refund, email info@garcgameinc.com with the subject line "Refund Request" and include:

  1. Your full name, company name and contact details.
  2. The project name, invoice number(s) and payment date(s).
  3. The reason for the refund request.

Refund requests are reviewed within 5 business days. Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank or payment provider.

10. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or card issuer. Most issues can be resolved quickly through direct communication. Fraudulent chargebacks may result in the suspension of services and delivery of pending project files.

11. Changes to This Refund Policy

We may update this Refund Policy from time to time. Updates take effect when posted on this page with a revised "Last Updated" date. The policy version in effect at the time of your project agreement applies to that project.

12. Contact Us

For any questions about this Refund Policy, please contact us: